Thompson & Morgan, which offers one of the UK’s widest ranges of garden seeds, plants, gardening equipment and outdoor living furniture, was recently selected to join the Google Certified Shops program. To help shoppers identify online merchants that offer a great shopping experience, the Google Certified Shops badge is awarded to ecommerce sites that demonstrate a track record of on time shipping and excellent customer service.
When visiting the Thompson & Morgan website (www.thompson-morgan.com), shoppers will see a Google Certified Shops badge and can click on it for more information.
Taking your order & checking your plants
Marketing Services Manager, Clare Dixey said ‘independent reviews from our customers are extremely important both to us and to reassure our online customers. We are delighted to have won this accolade from Google which measures for the very best in customer services, online experience, reliable delivery and product quality’.
As an added benefit, when a shopper makes a purchase at Google Certified Shops, they have the option to select free purchase protection from Google. Then in the unlikely event of an issue with their purchase, they can request Google’s help, and Google will work with Thompson & Morgan and the customer to address the issue. As part of this, Google offers up to £1,000 lifetime purchase protection for eligible purchases.
Google Certified Shops is entirely free, both for shoppers and for online stores. The program helps online stores like Thompson & Morgan attract new customers, increase sales and differentiate themselves by showing off their excellent service via the badge on their websites.
Supplying gardeners since 1855, Thompson & Morgan has a longstanding reputation for its extensive range and seeds and young plants. Following two years of growth and product expansion, the mail order specialist now has everything a gardener could possibly need to get their outdoor space exactly as they want it, all with the convenience of delivery direct to the door. Alongside its award-winning range of flower and vegetable seeds, young plants, fruit trees, bushes and bulbs, customers can now add everything from plant labels, propagators, fertilisers and composts to hand tools, power tools, mowers, sheds and greenhouses, along with a comprehensive range of over 1,200 mature perennials, trees and shrubs.
For more information about Thompson & Morgan, reader offers or image requests please contact Julie Rush on 01473 695227 or email jrush@thompson-morgan.com
Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK’s largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy.
I purchased 2 trees via an advert in What’s On TV magazine.
They were patio nectarine fruit trees.
Order arrived safely and I followed the directions for planting.
Both trees are dead, showing no signs of growth or buds.
I do not have my order reference but the payment was successfully submitted on 18/03/2024 for the amount of £46.97 the cost of the trees plus P&P. Can you please look into this matter and advise me regarding compensation/refund.
Hello Helen. I am sorry to hear that you are not happy with your fruit trees. – I have passed your details to our customer care department who should be in touch with you shortly.
If you have any problems with our products in future, please contact our customer services team as soon as possible, rather than trying to reach out through the blog pages. This will ensure that you get a prompt response. Contact details for customer services are:
Email: mailto:ccare@thompson-morgan.com
Address: Customer Care, Thompson & Morgan, Poplar Lane, Ipswich, Suffolk, IP8 3BU
Customer Care Telephone: 0333 400 0033.
Or click this link which will take you straight to the page with our online contact form.
Best wishes, Annelise
I ordered plants on 11th Sept heard nothing since
Hello – I have passed your details to our customer care department who should be in touch with you shortly.
Hi I ordered two nectarine trees on the 31stof august and would like to know when I will get them
Hello – I have passed your details to our customer care department who should be in touch with you shortly.
Hi my name is Des Deacon and I place a order for seeds on Sunday the 9 October but I forgot to include flyaway carrot seed in my order
Des
Hi Des,
If you can email your order number to social@thompson-morgan.com I will arrange for you to have this added to your order. If you can add your telephone number one of our staff will call. Kind regards, Wendie
Hi Des, we have found your account, so please dont worry about sending details. Will email you with details of Carrot ‘Flyaway’ Regards, Wendie